Why Do Voice Messages Stop When the Phone is Near the Ear?

13th January 2025

2 minutes read

Why Do Voice Messages Stop When the Phone is Near the Ear?

Some people experience issues with WhatsApp voice messages when they bring their phone to their ear to listen. In such cases, the screen turns off, and the audio level changes.

WhatsApp explained that these issues are caused by the proximity sensor on the phone. This sensor allows the audio to play through the earpiece instead of the main speaker when the device is near the ear, according to a report by the Spanish website InfoByte.

The company recommends ensuring that users do not accidentally block the proximity sensor with their hand or fingers. If this happens, it’s advised to adjust the position of the hand or fingers before restarting the audio playback.

If the issue persists, a useful solution is to make a phone call to check if the proximity sensor is functioning properly. If the screen turns off as soon as the call starts, it means the sensor is working fine. Otherwise, it might indicate a fault.

Typically, the proximity sensor is located at the top of the phone, near the call speaker or front camera. Although invisible, it is designed to detect the device’s proximity to the face during calls, allowing the screen to turn off to save battery and prevent accidental touches.

Issues with Recording Voice Messages

If a user encounters issues recording voice notes on WhatsApp, several technical reasons might be at play:

Check the Internet Connection:
Recording and sending voice messages require an active connection to a Wi-Fi network or mobile data.
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Ensure the App is Updated:
It’s always recommended to use the latest version of WhatsApp, which includes bug fixes and performance improvements. Updates can be downloaded via Google Play for Android devices or the App Store for iPhones.